“We have just started on our journey with this business, but we are ambitious and we have plans and maybe one day we hope to have another site.
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The software offers more than 100 integrations with third-party providers from across the veterinary sphere and beyond, enabling Pet People Vets to create a bespoke solution tailored to the unique needs of the practice. A practice management solution that ticks all the boxes for a clinic in its first year of operation may not necessarily be a good fit further down the track as the needs of the business evolve.įor Ian, that’s one of the key advantages of ezyVet. System flexibility is important for new practices. Meanwhile, ezyVet’s online booking system has allowed Pet People Vets to schedule appointments around the clock, providing a better experience for customers and helping staff save time on administrative tasks - time that can then be spent on other areas of the practice.
Discharge notes can be easily generated and sent to clients post-procedure via a personalized email - a process that Ian describes as “super quick, super easy, and super informative for our customers.” The clinic also makes effective use of discharge notes to strengthen customer communications. It's really helpful and very, very speedy,” said Ian. It allows me to get good quality notes in a short period of time and just improves the whole workflow of the day. “You type in, for example, ‘spay,’ and you get prefilled clinical notes where you can just go through and select the options that are relevant to that procedure. All billable products and services are captured along the way, which has helped reduce missed charges and drive practice revenue. ezyVet’s powerful templating system has enabled the Pet People Vets team to save time and improve the accuracy of their clinical notes, which has resulted in better consistency of care when multiple surgeons and nurses are involved in the treatment of a patient. If you focus too much on one area then you get problems in the others and it's not a sustainable and good business.”ĮzyVet helps keep these elements in balance. All four have to be in some kind of balance to make sure everything goes really well. “There's the customer, there's the culture, there's the clinical care, and there's the commercial side of things. In terms of revenue goals, the clinic is effectively 18 months ahead of schedule, hitting its two-year turnover projections in just six months.Ī big part of this success can be attributed to the clinic’s ability to keep four key business elements in balance. But even he couldn’t have predicted the sharp growth trajectory the clinic has taken. That was the main reason - it just seemed to have all the features I could possibly ever want.” Maintaining balance critical to clinic’s successīefore Pet People Vets opened its doors, Ian spent years laying the foundations of the business, investing time, energy, and not an insignificant amount of money into setting up the practice for success. I could see that it would allow us to communicate with customers in new ways and to really improve all of our systems and processes.
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“The software was full of features, full of opportunity. The flexibility of the software, combined with its rich feature set and future-proof functionality, convinced Ian to take the plunge.
To find the right software, Ian enlisted the help of trusted veterinary IT professional, Jack Peploe, who recommended ezyVet. So it was really important that we got the right software for the practice.” Everything is built around it all the day-to-day processes and systems. The practice management system is a really important part of that whole process. “It was two years of planning and building and recruiting and just getting everything right. “There was a huge amount of work that went into Pet People Vets,” explained Ian. So, when the time came to open Pet People Vets, he was determined to apply the lessons he’d learned during his previous venture with the aim of making “every aspect of the practice a little bit better than the one before.”
While the business was a success by any measure, Ian was conscious that there was still room for improvement. About 10 years ago he took his first foray into practice ownership, launching a veterinary clinic that gradually expanded to three busy sites. Ian’s no stranger to creating successful veterinary practices. Ian Stroud to learn more about his experience with ezyVet and how the software has supported the growth of the practice. We caught up with Pet People Vets Founder Dr. Founded in November 2021, the practice has quickly earned a reputation for delivering exceptional care and providing a relaxing environment for patients and pet parents alike. Pet People Vets is an independent small animal veterinary clinic located in the heart of Richmond, South London.
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